Shipping Policy

Last updated: 19/6/2026

Down Under Labs provides shipping support for customers in Australia and selected international destinations. This Shipping Policy explains how we process, dispatch, ship, and manage delivery-related matters for orders placed through our website.

By placing an order with Down Under Labs, you agree to the terms outlined in this Shipping Policy.

Worldwide Shipping

We offer worldwide shipping where delivery is available and permitted by applicable shipping providers, destination rules, and local import requirements.

Shipping availability may vary depending on the destination country, courier service, product type, local regulations, customs restrictions, and logistics conditions.

If you are unsure whether we can ship to your location, please contact us before placing your order.

Contact Details

Email: support@downunderlabs.com.au
WhatsApp: +61 468 280 504
Website: https://downunderlabs.com.au

Research Use Only Notice

All products supplied by Down Under Labs are intended strictly for laboratory research use only. Products are not intended for human consumption, animal use, diagnosis, treatment, prevention, or medical application.

Customers are responsible for ensuring that any product ordered is suitable and permitted for research use in their location before placing an order.

Order Processing

Orders are processed after payment confirmation and order review.

Processing times may vary depending on:

• Product availability

• Order volume

• Payment confirmation

• Shipping destination

• Courier collection schedules

• Public holidays or weekends

• Additional order verification requirements

We aim to process orders as quickly as possible, but processing times are estimates only and are not guaranteed.

Dispatch Times

Once your order has been reviewed and packed, it will be prepared for dispatch.

Estimated dispatch times may vary depending on order volume and stock availability. If there is any delay with your order, our support team may contact you with an update.

Orders are usually not dispatched on weekends or public holidays.

Shipping Methods

We may use domestic or international courier and postal services depending on the shipping address, order size, and available delivery options.

Available shipping options may be shown at checkout or confirmed by our support team.

Shipping providers may vary from time to time depending on service availability and delivery destination.

Shipping Costs

Shipping costs may be calculated at checkout or provided by our support team, depending on the destination and order type.

Shipping fees may vary based on:

• Destination country

• Delivery region

• Package weight

• Package size

• Courier service

• Tracking requirements

• Wholesale or bulk order volume

Any shipping fees paid at checkout are for delivery service only and may not include customs duties, taxes, import charges, or local handling fees.

International Shipping

International orders may be subject to customs review, import rules, duties, taxes, brokerage fees, or other local charges.

Customers are responsible for checking their local laws, import requirements, and delivery restrictions before placing an order.

Down Under Labs is not responsible for delays, seizures, refusals, returns, duties, taxes, or penalties caused by customs authorities, local regulations, or incorrect import eligibility.

Customs, Duties, and Taxes

International customers may be required to pay customs duties, import taxes, VAT, GST, local charges, or courier handling fees.

These charges are not controlled by Down Under Labs and are the responsibility of the customer.

We cannot predict or guarantee whether your order will be subject to customs fees or import charges.

Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on the destination, courier service, customs clearance, weather, public holidays, and other logistics conditions.

Estimated delivery timeframes may be provided at checkout or through tracking updates, but they are not guaranteed.

Delays may occur due to:

• Customs inspections

• Courier network delays

• Incorrect address details

• Remote delivery locations

• Weather disruptions

• Public holidays

• High order volume

• Local delivery restrictions

• International freight delays

Tracking Information

Where tracking is available, tracking details will be provided after your order has been dispatched.

Tracking updates are managed by the courier or shipping provider. It may take some time for tracking information to appear after dispatch.

If your tracking has not updated for several days, please contact the courier first or reach out to our support team for assistance.

Incorrect Shipping Address

Customers are responsible for entering accurate and complete shipping details at checkout.

Please check your shipping address carefully before submitting your order.

Down Under Labs may not be responsible for delivery issues caused by:

• Incorrect address

• Incomplete address

• Missing unit or apartment number

• Wrong postcode

• Wrong country

• Incorrect phone number

• Unavailable recipient

• Refusal to accept delivery

If you notice an address error after placing an order, contact us immediately. If the order has not yet been dispatched, we may be able to update the address.

Once an order has been dispatched, address changes may no longer be possible.

Failed Delivery Attempts

If a courier attempts delivery and the parcel cannot be delivered, the parcel may be held, redirected, returned, or disposed of according to the courier’s policy.

Customers are responsible for monitoring tracking updates and responding to courier delivery instructions.

Additional shipping fees may apply if an order needs to be resent due to failed delivery, incorrect address, or non-collection.

Lost or Delayed Parcels

If your parcel appears delayed or lost, please contact us with your order number and tracking details.

We may review the tracking information and assist with a courier investigation where possible.

Courier investigations may take time depending on the shipping provider and destination country.

Down Under Labs is not responsible for delays caused by courier networks, customs authorities, incorrect address details, import restrictions, or events outside our control.

Returned Parcels

If a parcel is returned to us due to incorrect address, failed delivery, customs refusal, unpaid duties, non-collection, or import restrictions, we will review the case once the parcel has been received back.

Depending on the situation, we may offer:

• Reshipment

• Store credit

• Partial refund

• Order review

• Support assistance

Additional shipping charges may apply for reshipment.

Shipping fees may not be refundable where the return was caused by customer error, customs refusal, non-collection, or local import restrictions.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

Please Provide:

• Order number

• Photos of the outer packaging

• Photos of the damaged product

• Photos of the shipping label

• Description of the issue

• Delivery date

We will review the issue and may provide support, replacement options, store credit, or another suitable resolution depending on the situation.

Missing Items

If your order arrives with an item missing, contact us as soon as possible with your order number and details of the missing product.

We will review the order and packing details. If the missing item is confirmed, we may provide a replacement, refund, store credit, or another suitable resolution.

Wholesale and Bulk Shipping

Wholesale and bulk orders may require custom shipping arrangements.

Shipping costs, dispatch times, packaging requirements, courier options, and delivery timelines may vary depending on order volume and destination.

For wholesale shipping enquiries, contact our support team before placing a bulk order.

Shipping Restrictions

Some products may not be eligible for shipping to certain countries, regions, or addresses due to local rules, courier restrictions, or import requirements.

Down Under Labs reserves the right to cancel, hold, or review orders if shipping restrictions apply.

If an order cannot be shipped, we will contact you to discuss available options.

Customer Responsibility

By placing an order, you confirm that:

• Your shipping details are accurate

• You are responsible for checking local import rules

• You understand delivery timeframes are estimates

• You accept responsibility for customs duties, taxes, or import charges

• You understand products are supplied strictly for laboratory research use only

• You will contact support if there is an order or shipping issue

Contact About Shipping

For shipping questions, delivery issues, tracking support, customs concerns, or wholesale shipping enquiries, contact us using the details below:

Down Under Labs
Website: https://downunderlabs.com.au
Email: support@downunderlabs.com.au
WhatsApp: +61 468 280 504