Australian Trusted. Delivered Worldwide. | Free Shipping on all orders above 200$
FAQs
FAQS
FREQUENTLY ASKED QUESTIONS
Find quick answers about our research-grade products, product verification, shipping, wholesale supply, storage guidance, and customer support before placing your order.
Down Under Research Labs is an Australian-owned company committed to providing premium-quality products backed by fast dispatch, discreet shipping and exceptional customer service. Our mission is to provide a professional, reliable and trustworthy experience for every customer.
We focus on quality, reliability and customer satisfaction. We pride ourselves on fast Australia-wide dispatch, discreet packaging, responsive customer support and a seamless ordering experience.
We operate from Melbourne, Victoria, Australia.
Email: downunderresearchlabs@gmail.com
WhatsApp: +61 468 280 504
Browse our product range, add your chosen products to your cart, proceed to checkout, complete payment and wait for your confirmation email.
Yes. You will receive an order confirmation immediately after your purchase. Once your order is dispatched, a second email containing tracking information will be sent.
If your order has not yet been packed or dispatched, we may be able to assist. Please contact us as soon as possible.
Orders may only be cancelled before dispatch. Once shipped, orders cannot be cancelled or modified.
Available payment methods are displayed during checkout.
Most orders are processed and dispatched within 1–2 business days.
Metro Areas: 1–2 business days.
Regional Areas: 2–4 business days.
Remote Areas: Delivery times may vary.
Yes. All orders are shipped via Australia Post Express Post.
Yes. Orders over $200 AUD receive FREE Express Shipping.
Tracking information is emailed once your order has been dispatched.
Delays can occur due to weather, public holidays or courier issues. Please check your tracking information first, then contact us if assistance is required.
Contact us with your order number and tracking information and we will assist with an investigation.
Yes. All orders are shipped in plain, unbranded packaging.
No. There is no indication of the contents on the outside of the package.
Yes. Customer privacy is extremely important to us. Information is only used for order processing and customer support.
Contact us within 48 hours of delivery with photographs and your order number.
Contact us within 48 hours with photographs and your order number and we will arrange a resolution.
Products should generally be stored in a cool, dry place away from direct sunlight and excessive heat.
We aim to respond as quickly as possible during business hours.
WhatsApp is generally the fastest way to contact our team.
Full name, order number, description of issue, relevant photographs and preferred contact details.
Follow us on Instagram @downunderlabsaus and TikTok @downunderlabsaus for updates, promotions and announcements.
Customer Support Available
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