Privacy Policy

Last updated:19/6/2026

Down Under Labs respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting our support team, submitting a wholesale enquiry, verifying a product, or interacting with our online services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information through our website and related services.

By using our website, you agree to the collection and handling of your information as described in this Privacy Policy.

Who We Are

Down Under Labs is an Australian-owned research supply business providing research-grade products, product verification support, wholesale enquiries, customer support, and online ordering services.

For the purpose of this Privacy Policy, “Down Under Labs”, “we”, “our”, and “us” refer to the business operating this website.

Website: https://downunderlabs.com.au
Contact Email: support@downunderlabs.com.au
WhatsApp Support: +61 468 280 504

Information We Collect

We may collect personal information when you visit our website, create an account, place an order, contact us, submit a form, apply for wholesale access, verify a product, or communicate with our support team.

Personal Information You Provide

The information you provide may include:

• Full name

• Email address

• Phone number or WhatsApp number

• Billing address

• Shipping address

• Company, clinic, or business name

• Country or location

• Order details

• Wholesale enquiry details

• Product interest or product enquiry details

• Product verification code

• Messages or support requests you send to us

Order and Transaction Information

When you place an order through our website, we may collect order-related details including:

• Products purchased

• Order number

• Order date

• Billing and shipping details

• Delivery preferences

• Payment status

• Refund or return request details

• Customer notes added during checkout

We do not store full payment card details on our website. Payments are processed through third-party payment providers, and their privacy and security policies may also apply.

Wholesale Enquiry Information

If you submit a wholesale application or bulk order enquiry, we may collect:

• Your name

• Business or clinic name

• Email address

• Phone or WhatsApp number

• Country

• Monthly order volume

• Products of interest

• Message or business requirements

We use this information to review wholesale eligibility, communicate with you, and provide relevant pricing or supply information.

Product Verification Information

If you use our product verification system, we may collect:

• Verification code entered

• Product and batch verification result

• Date and time of verification

• IP address

• Browser or device information

• Verification attempt logs

This information helps us confirm product authenticity, prevent misuse of verification codes, detect suspicious activity, and support customers who need help verifying a product.

Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visit

• Referral source

• Website interaction data

• Cookie and analytics data

This information helps us improve website performance, security, user experience, and marketing effectiveness.

How We Use Your Information

We use personal information for business, customer support, order fulfilment, website operation, and legal compliance purposes.

We May Use Your Information To:

• Process and manage orders

• Arrange shipping and delivery

• Provide customer support

• Respond to enquiries

• Manage wholesale applications

• Verify product authenticity

• Provide order updates

• Handle refunds, returns, or delivery issues

• Improve our website and services

• Maintain website security

• Prevent fraud or misuse

• Send important service notifications

• Send marketing communications where permitted

• Comply with legal, tax, accounting, or regulatory obligations

Product and Research Use Disclaimer

Our products are supplied strictly for laboratory research use only. They are not intended for human consumption, animal use, diagnosis, treatment, prevention, or medical application.

If you contact us with product-related questions, we may store your enquiry so we can respond and provide customer support. We do not request sensitive health information, and you should not provide medical, diagnostic, or personal health details through our website or support channels.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, measure performance, remember preferences, and understand how visitors use our website.

Cookies May Be Used To:

• Keep items in your cart

• Remember login sessions

• Improve website speed and performance

• Analyse visitor behaviour

• Support website security

• Measure advertising or marketing performance

• Improve user experience

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Analytics and Marketing Tools

We may use third-party analytics, advertising, email marketing, or website optimisation tools to understand website traffic, improve content, and measure marketing performance.

These tools may collect technical information such as page views, device type, browser type, referral source, and interaction data.

Where required, we will seek consent before using certain marketing or tracking technologies.

Email and Marketing Communications

If you subscribe, create an account, place an order, or contact us, we may send you service-related messages, order updates, support replies, and important notices.

We may also send marketing emails about products, offers, updates, or company news where permitted by law or where you have consented.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Service-related emails, such as order confirmations, delivery updates, account notices, and support responses, may still be sent where necessary.

Sharing Your Information

We do not sell your personal information.

We may share limited personal information with trusted third parties where necessary to operate our business, process orders, deliver products, manage payments, provide support, or comply with legal obligations.

We May Share Information With:

• Payment processors

• Shipping and courier providers

• Website hosting providers

• Email and communication platforms

• Analytics and marketing service providers

• IT support providers

• Fraud prevention or security tools

• Professional advisers such as accountants or lawyers

• Government, regulatory, or law enforcement bodies where required by law

We only share information that is reasonably necessary for the relevant purpose.

Payment Security

Payments made through our website are processed by third-party payment providers. We do not store full credit card or payment card details on our website.

Your payment provider may collect and process payment information according to its own privacy policy and security terms.

International Disclosure

Because we use online platforms, hosting services, payment providers, shipping services, analytics tools, or business software, your information may be processed or stored in countries outside Australia.

Where we use overseas service providers, we take reasonable steps to work with providers that handle personal information securely and responsibly.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security Measures May Include:

• Secure website hosting

• SSL encryption

• WordPress security controls

• Restricted admin access

• Password-protected systems

• Regular website maintenance

• Security monitoring

• Limited access to customer information

• Use of trusted payment providers

No online system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted online.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, product verification, accounting, legal, tax, security, and business record purposes.

When information is no longer required, we may delete, anonymise, or securely archive it.

Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to request correction of inaccurate, outdated, incomplete, or misleading information.

We may need to verify your identity before processing your request.

To request access or correction, contact us at:

Email: support@downunderlabs.com.au
WhatsApp: +61 468 280 504

Account Information

If our website allows customer accounts, you may be able to access and update certain personal information by logging into your account.

You are responsible for keeping your login details secure and for notifying us if you believe your account has been accessed without permission.

Product Verification Logs

Our product verification system may keep records of verification attempts to help protect product authenticity and prevent misuse.

Verification logs may include the code entered, verification result, date and time, IP address, and browser/device information.

This helps us identify repeated scans, invalid codes, counterfeit concerns, or suspicious activity.

Children’s Privacy

Our website and products are intended for adults and business or research-related customers. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove the information where appropriate.

Third-Party Links

Our website may contain links to third-party websites, platforms, payment services, courier tracking pages, or external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policy of any third-party website you visit.

User-Generated Content and Reviews

If you leave a review, testimonial, comment, or other public content on our website, that information may be visible to other visitors.

Do not include sensitive personal information, private contact details, medical information, or confidential business information in public reviews or comments.

Legal Compliance

We may use, retain, or disclose personal information where required to comply with laws, regulations, legal processes, court orders, tax obligations, fraud prevention, security investigations, or requests from lawful authorities.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can review and respond to your concern.

Contact Email: support@downunderlabs.com.au
WhatsApp: +61 468 280 504

Please include your name, contact details, and a clear description of your privacy concern so we can investigate properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

For privacy questions, access requests, correction requests, complaints, or general privacy enquiries, contact us using the details below:

Down Under Labs
Website: https://downunderlabs.com.au
Email: support@downunderlabs.com.au
WhatsApp: +61 468 280 504